| Solution Architecture | Selecting the right tech for the right job for the |
| Business Analysis | Being realistic about requirements. |
| (IA) Information Architecture | Naming is political, calling things by their right name IS half the problem. |
| (UI) User Interface | The colour, the font, the layout that will put the user at the heart of the experience. |
| (UX) User eXperience design | And what sort of experience is that for example, is the experience one of dependency and addiction or empowerement and control. |
| Taxonomy Design | Words live in families what are the word families in a project. |
| Training and Adoption | People like to know how to get the best out of the tools they work with every day, especially if they are likely to change. |
| Governance | What should we be doing so that if we do it a lot good |
| Agile Scrum Master | Are most likely to ask 'what are you working on today' and 'what are your blockers'. |
| Product Owner | The person who should be able to answer the question 'why are we building this?' or 'why aren't we building this other thing?' |
| Mentoring | Its complicated world and everyone needs someone to ask 'how does this work', 'how do I get this done?' |
| Symbolic Modelling | People have metaphorical mental models, this is the science of |
| Clean Language | The best questions to ask to reveal mental models |